Returns & Refunds policy

Returns & Refunds:

Thank you for shopping at Kmark Studio by Avon Fashions Pvt. Ltd. We strive to ensure that you have a satisfying experience with us. Please read our return and refund policy carefully to understand our procedures and policies regarding returns and refunds.

General Policy

At Kmark Studio, we are committed to delivering high-quality products to our customers. We take great care in the design, production, and packaging of each item to minimize the likelihood of any damage or defect.

Due to the nature of our business, we do not accept returns, accept cancellations or issue refunds for any product unless it meets the criteria for a return as outlined below.

Eligibility for Return and Refund

We only accept returns if the item delivered to you is damaged or defective upon arrival. If you receive a damaged product, you must meet the following requirements for your return or refund request to be eligible:

- Evidence Required: You must provide clear video evidence taken at the time of unboxing the product. The video should clearly show:
- The sealed package before opening
- The entire unboxing process from the start, with all angles of the product shown
- The specific damage or defect on the item as received
- Time Frame: The video evidence must be submitted to us within 48 hours of receiving the product.

Please note that if the product shows any signs of use or the unboxing video does not meet the above requirements, the return request will not be considered valid.

Process for Return and Refund Request

If you meet the eligibility criteria outlined above, follow these steps to submit a return request:
1. Contact Us: Email our customer service team at info@kmark.co.in with the subject line “Return Request - Damaged Product.”
2. Attach Required Evidence: Include the unboxing video as an attachment and describe the damage in the body of the email.
3. Review Period: Our team will review the video evidence and your request within 5-7 business days of receiving your email.

Once we confirm the damage and approve the return, we will guide you through the next steps to return the product.

Refund Procedure

If your return request is approved and the damaged item is received back at our facility:
- Refund Type: You will be eligible for a store credit, minus any shipping charges (if applicable).
- Refund Method: The coupon code of the same value will be shared with you over email.

Important Notes

- Exchanges: We offer product exchanges in case of sizing issues.
- Non-Refundable Items: Certain items are not eligible for returns or refunds, including any products marked as “Final Sale” or “Non-returnable.”
- Shipping Costs: Any shipping fees incurred during the purchase process are non-refundable.

Contact Us

If you have any further questions about our return and refund policy, please reach out to us.

By making a purchase on Kmark.in, you agree to this Return and Refund Policy. We appreciate your cooperation in helping us provide a safe and smooth shopping experience for all our customers.

Thank you for choosing Kmark Studio by Avon Fashions Pvt. Ltd.